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  1. Case study Boels Rental – “Provide took a lot of IT worries off our hands”

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    How Provide Managed Services helps optimize IT processes in times of significant growth.

    When you and I think of Boels Rental, we think of rental machines, tools and event equipment. Looking at the impressive figures of the rental company, we are certainly not the only ones. After a recent, large acquisition, the revenue counter will soon reach no less than one billion euros. In any case, the Limburg family business manages to double its turnover every five years and that is a very exceptional achievement. Due to the strong growth, however, the shoe began to pinch on the IT side.

    Reiant Mulder has been COO at Boels Rental since October 1, 2018. Reiant is responsible for the commercial and operational leadership of all operational Business Units. The responsibility for IT processes comes on top of that. With 4,000 employees in thirteen countries, that is a huge job. “Until recently, we did all service desk activities in-house. At a certain point, that was really no longer manageable,” Reiant explains. “There was hardly any time to document processes, for example. Of course, we want to focus as much as possible on the business itself. In order to optimize and improve Boels Rental’s IT processes, outsourcing the service desk, 1st and 2nd line, in combination with workplace management was unavoidable. But only to a professional party that is flexible and comes up with solutions quickly.”

    Overview

    Boels had a strong preference for a partner that is not as big as the big boys, is closer to home, works fast and flexible and preferably already knows Boels. Provide fit exactly into that picture. Reiant: “In addition to a dozen of our own service desk employees, we already hired a number of consultants from Provide. Despite the existing cooperation, we still went through a regular RFP and RFI process. Provide came out on top again. During the transition, in which not only the Providers but also some of our own people made the switch, Provide has taken many IT worries off our hands. I never had the feeling of losing the overview. During the transition, they continuously gave us insight into the course and state of affairs. They documented everything very accurately and recorded all the important issues.”

    Less worry, more focus

    “We know that we outsourced the IT department in an unstructured way. At the same time, we ask for flexibility and we get it. The cooperation is pleasant and familiar. I think we accomplish this well together. Boels also wanted a smooth transition and that too has been achieved. The various branches nationally and internationally noticed little or nothing of the switch to an external IT service during three months. The big advantage is that from now on our own IT department can start focusing on further optimization, innovations and new applications. That gives us a lot of peace of mind, all the more so because the basic services will continue to be provided in an orderly and documented manner. We continue to grow in number of employees and business. With Provide’s help, we can further facilitate Boels’ existing growth.”

    Grand and compelling

    Reiant is impressed with the collaboration with Provide. “I have run IT outsourcing projects at large, publicly traded organizations. These were heavy, grand, compelling and fraught with hassle. At Boels, however, you see that a family business with good entrepreneurship, in collaboration with a professional and local party like Provide, can do the same job, in a very pragmatic and smart way that also went smoothly. That’s wonderful.”

    Want to know more?

    Provide fully meets the demand of Boels Rental by taking ICT worries off their hands. We go for the best result by working efficiently on a solution and by building a worry-free ICT infrastructure. Does your company no longer want to worry about your ICT? Then Provide offers the solution with ‘Managed Services’. Interesting? Please contact our Sales Manager Fons Janssen at sales@provide.nl.

  2. Case study BOAL – “I haven’t had a second of stress about it”

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    Utrecht, December 19, 2019 – With 5 decades of experience, an annual turnover of over €140 million and more than 400 employees, BOAL is a well-established company with a strong financial base for future growth. BOAL was founded in 1970 and today is a leader in the design and production of, among other things, aluminum greenhouse cover systems for the agribusiness sector.

    About 5 years ago, the management of BOAL discovered that the outdated ICT situation had to change in order to continue to meet the needs of customers. Provide fully complied with this demand. We spoke with Erwin Ronge (Group IT manager at BOAL) about how Provide Managed Services (hereinafter: Provide) has taken several ICT concerns out of BOAL’s hands.

    The ICT challenges of BOAL

    Whereas BOAL’s IT department used to be full of developers, today the operational part of the IT department is outsourced. Although the developers could respond quickly to employee questions, matters were rarely documented and sometimes not tested. “There were enough people, but the level of knowledge was declining,” says Erwin Ronge. To ensure the continuity of the company, BOAL therefore decided to look for a suitable partner with whom they could house their IT department.

    ” From the board of directors it was recognized that we could no longer continue with this approach,” says Erwin Ronge. Costs were soaring and real innovation would never occur. The industry as a whole went through a rough patch starting in 2008. Investments in infrastructure lagged behind as a result. That had to change. BOAL started looking for partners who could help with this. Provide quickly came out of the test as the strongest provider.

    Erwin explains why Provide was chosen. After a very short time it was clear that Provide provides an excellent service. But that was not all. “I would dare to say that it was also the best offer in terms of price.”

    No more worrying about ICT

    Provide tackled and improved the outdated situation at BOAL. Erwin explains “the situation that existed at the time of signing had various challenges. Provide has managed to combine all solutions in one contract. After more than a year Provide offered even more solutions. Such as complete hosting in their own data center, in a hybrid way.” This choice led to the benefits that BOAL is now reaping. The management confirms that the ICT system has improved enormously since the collaboration with Provide.

    More quality, clarity and security

    BOAL is very satisfied with the Pay Per Use model that Provide offers. “You pay for what you use.” As fragmented as the services used to be with various suppliers, everything is now centralized at Provide. Instead of contacting 15 suppliers, BOAL now only needs to coordinate with one party for infrastructure matters.

    “The lines are getting shorter, everything is becoming clearer. We have much more visibility into what is being used.” This not only provides more structure, but also works more securely.

    “The service manager who sits with us, Edwin, really understands how things work. If you ask him about something, you can be sure that something is going to happen. We haven’t been disappointed once in that respect.” Says Erwin. “When it comes to the technical side of things, it’s really nice to have someone who knows your business.”

    BOAL faces a number of IT challenges in the near future. He is confident that if something does happen soon, it will be solved immediately by Provide. So Erwin isn’t worried. “In a few weeks we’re going to move an entire server cabinet. That’s pretty exciting. But I haven’t had a second of stress from it.”

    Want to know more?

    Provide fully meets the demand of BOAL, by offering continuity and taking ICT worries off your hands. We go for the best result by working efficiently on a solution and by building a worry-free ICT infrastructure.
    As a company, do you no longer want to worry about your ICT? Provide offers the solution with ‘Managed Services’. Does this sound interesting? Please contact our Sales Manager Fons Janssen at sales@provide.nl.