Why outsource ICT management?

Leasing a car instead of buying one, ‘shared scooters’ in big cities and even doing your laundry on a pay-per-use basis. Having’ and ‘buying’ seem to have had their day. This is not surprising, because ownership has its drawbacks, including depreciation costs, unforeseen expenses and limited flexibility. If you can even find the right people, which is quite a challenge in times of an overstrained labor market. That is why more and more organizations are choosing to outsource their IT and network infrastructure, thus taking a lot of worries off their hands.

Are you considering outsourcing your IT?

As an organization you want to keep the focus on your core business, IT should therefore be supportive. Provide takes your IT worries off your hands.

Advantages of outsourcing IT

Roughly speaking, the disadvantages of managing your IT infrastructure yourself are simultaneously the advantages of outsourcing. We’ve listed them again:

1. Scaling up and down quickly and flexibly

Why should you buy a new server and install and configure it yourself when you can purchase it as a service in the cloud for a fraction of the purchase price? Moreover, in a data center this can be a matter of minutes, while in-house installation can take days or weeks. If your organization temporarily needs more computing or storage capacity, for example for a major project, then you only pay for the period that the server is in operation and you will not be stuck with expensive server capacity for a long time. If your ICT needs for temporary servers then decrease, you simply scale back a few servers. This will give your organization the much-discussed and much-needed agility.

2. Access to the latest technologies, now and in the future

The number of innovative and user-friendly tools and platforms in the cloud increases daily. In addition, developments in the areas of Internet of Things (IoT), Big Data, Artificial Intelligence (AI), Blockchain technology and Virtual Reality/Augmented Reality/Mixed Reality continue unabated. By working with you to identify the possibilities of these technologies for your business operations and implementing them where necessary, we immediately make your IT environment ready for the future, step by step. So you will always have the latest technology at your disposal without having to invest in it yourself.

3. More time and focus for strategic IT

Outsourcing many management tasks – including things like performance monitoring, workplace security and support – gives your own IT department a lot of extra ‘air’. They can focus more on user support, projects and other management issues with peace of mind. Through Provide, you also have access to partnerships with suppliers of the technologies used, such as Microsoft, VMware and Citrix, and to a team of certified ICT administrators who bring their expertise and years of experience. You no longer need to invest in order to have this knowledge in-house.

4. More control over costs and easier budgeting

When outsourcing your infrastructure, the costs are consolidated into clear monthly amounts. This simplifies budgeting and gives you direct insight into the total cost of your IT infrastructure. These costs are also lower in the long run for many organizations.

5. Less investment and risk

By outsourcing the management of your IT infrastructure and/or network infrastructure, you get rid of the usual four- or five-year investment in ICT in one fell swoop. In many cases this benefits your liquidity, for example because you can avoid taking out a loan.

Co-sourcing

If you employ one or more managers, in whom you have invested a lot in terms of knowledge and development, this can be a serious barrier to outsourcing. In such cases, co-sourcing can offer a solution. This means, for example, that you keep knowledge of business applications and customizations within your own organization and only outsource general ICT management.

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Network infrastructure management

Even if you still want to work partly or completely on-premise, it can be interesting to outsource the management of your local network infrastructure to our specialists for partly the same reasons. We will then not only take care of all necessary routers, switches and other hardware components, but also, for example, provide access for mobile users via a VPN connection. Or for possible expansion of the network with connections to external data centers. In addition, with 24/7 monitoring we ensure that the agreed performance is always achieved.

Comprehensive security services

You also don’t need to worry about the security of your network, which is becoming increasingly complex and requires specialist knowledge. We do this for you by installing firewalls and providing additional protection for your WiFi connection against intruders. With the comprehensive security services of Provide you will be rid of all your security worries in one fell swoop, including threats such as ransomware and data leaks. This ranges from network security, Multi Factor Authentication (MFA) to email and endpoint security.

Personal data security

In the context of protection of personal data Provide is also in possession of the ISAE-3402 certificate (International Standard on Assurance Engagements). With this, we have demonstrated that we have completely closed issues such as risk management, information security and anti-fraud measures.

Support en SLA

Of uw applicaties nu lokaal draaien of in de cloud, als regisseur van uw eigen ICT-omgeving heeft u uiteraard recht op snelle en effectieve ondersteuning bij eventuele vragen of storingen. Daarom kunnen u en uw medewerkers bij Provide altijd terugvallen op ervaren en zeer toegankelijke eerste-, tweede- en derdelijns supportmedewerkers.

Wanneer u besluit om (delen van) uw ICT-beheer uit te besteden, dan is het belangrijk om goede afspraken te maken over wie waar verantwoordelijk voor is, hoe snel er gereageerd moet worden, wat de oplossingstijd is, welke escalatieniveaus en veiligheidsrichtlijnen gelden en op welke basis monitoring plaatsvindt. Hiertoe stellen we met de klant een transparante Service Level Agreement (SLA) op.

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